Contact Us

Get in touch with our support team. We're here to help you stay connected worldwide.

Get in Touch

Get help via email - we typically respond within 24 hours

esim@hi-esim.com

Chat with our support team in real-time

Browse our comprehensive help documentation

Visit Help Center

Monday - Friday 9:00 AM - 6:00 PM (GMT+8)

Saturday 10:00 AM - 4:00 PM (GMT+8)

Sunday Closed

Email support is available 24/7 with responses within 24 hours.

Full Name *

Email Address *

Subject *

Order ID (if applicable)

Device Information

Message *

I agree to the Privacy Policy and consent to the processing of my personal data for support purposes. *

Check our FAQ section for instant answers to common questions about eSIM setup, activation, and troubleshooting.